dab:Support+
On-Demand remote support by experts. Our advisors are only a mouse click away, ready to support you with any data analytics questions you may have - uncomplicated, fast and knowledgeable.
Concept
dab:Support+ offers you a remote SAP® advisor and/or IT auditor on demand, with no need to worry about daily rates or travel expenses. While you clearly don’t need an in-house data analytics expert with over 10 years’ auditing and SAP® experience every day of the year, such an advisor could come in very handy now and again. Contact our technical Support+ online at any time with your queries and we will answer them promptly and reliably. Our team comprises data analytics experts specialising in SAP® data and compliance and internal auditing issues. Providing you with fast, friendly and expert assistance with detailed questions in these areas.
Supported Areas
Interpreting analysis results
A data analysis has identified that the payment period baseline date was amended up to 20 times per accounts receivable transaction. Also, no payment terms are saved in Sales and Distribution for these accounts receivable, although they are well maintained in FI. Are you now wondering how to interpret these analysis results? We can assist you.
Localising SAP® tables and fields
To analyse the sales process, you need the amendments to Incoterms at customer level. For this, you need the table where the information is stored, and also the correct field names. The amendments stem from the corresponding object class in the SAP® change tables. We will show you the correct location in the SAP® data model.
Questions on mapping SAP® processes in the standard system
Do you need to establish a connection between SAP® incoming vendor invoices in Financial Accounting and the purchase order items as well as the goods receipts, in order to perform a 3-way match? We will explain the interrelationships to you.
Working out risks and analytics approaches
In line with the watchword “Know your business partner”, you need an overview of the countries in which countries your customers are domiciled, the delivery address features and which bank countries your customers have: We will discuss the risks with you and advise you of the level of detail required for the analysis in question.
Understanding results in SAP® including validation
The test “Vendor bank data changes” produces 148 critical results. However, the department doubts the validity of the analysis. We will explain which SAP® transaction codes you can use to trace and understand the result and will validate it together with you.
Especially for dab:Exporter customers: Package support
Do you need a number of SAP® tables, which you would like to extract, and in order to do this do you need the correct filters and dependencies for the dependency feature in dab:Exporter? We will instruct you on how to access the data as quickly as possible.
Type of support
You tell us your questions via a professional support system. We then provide you with prompt and purposeful support from experienced advisors – for example via a web meeting with screen sharing, by telephone or by email. We guarantee short response times, ensuring you can rely on our support even where time is of the essence.
Pricing
Prices depend on the size of the teams and/or the number of people requiring support. You can find an overview of the tiered pricing system here:
SINGLE USER
4.900 Euro
(annually)
1 User
SMALL TEAM
9.900 Euro
(annually)
2-5 User
SMALL TEAM
14.900 Euro
(annually)
6-10 User
Medium size team
19.900 Euro
(annually)
11-25 User
LARGE size team
29.900 Euro
(annually)
26-50 User
GROUP SUPPORT
On request
>50 User
How can we help you?
Consultancy and project support is always an individual matter. If the above examples are of interest to you or if you require support in similar or different areas, please contact us. We will be pleased to discuss your requirements with you and prepare a custom quote for you.